Econo Liquor is a licensed liquor store at 114-4200 Veterans Boulevard, Stony Plain, Alberta. This policy explains how we prepare, deliver and handle returns for orders placed on this website. Please read it together with our Terms of Service and Privacy Policy.
1. Where we deliver.
We sell and deliver within Alberta only. Alcohol cannot be shipped to other provinces or outside Canada through this website. The delivery options and fees available for your address are shown at checkout before you pay.
2. Age requirement. You must be at least 18 years old, the legal drinking age in Alberta, to place an order. By ordering, you confirm that you are 18 or older and that the products are for personal use, not for resale. Any applicable taxes, including GST, are shown at checkout before you pay.
3. ID check at delivery. Every order must be handed to a person who is 18 or older and can show valid government-issued photo ID. We will not leave alcohol at the door or with a neighbour, and we will not hand an order to anyone who is under 18, cannot show ID, or appears to be intoxicated.
4. Processing and delivery times. We prepare orders as quickly as we can during store hours. You will receive an email when your order is placed and another when it is on its way. Delivery times depend on your address and the delivery option you choose at checkout.
5. Missed deliveries. If no one who is 18 or older with valid ID is available when we arrive, the order comes back to the store and we will contact you to arrange a new time. A second delivery fee may apply. If delivery cannot be completed, we will cancel the order and refund the products, less the delivery fee.
6. Checking your order. Please check your order as soon as it arrives. Missing, incorrect or damaged items must be reported within 48 hours of delivery through our Contact Us page. Include your order number and a photo of the item so we can sort it out quickly.
7. Returns. Because we sell alcohol, we cannot take back products that have been opened, or products that were delivered correctly and in good condition. These sales are final.
8. Damaged, faulty or incorrect items. If a bottle arrives broken or leaking, if we sent the wrong product, or if a sealed product turns out to be faulty, we will replace it or give you a full refund once the issue is confirmed. For faulty products, please keep the bottle with most of its contents and the original packaging.
9. Cancellations. You can cancel an order free of charge any time before it leaves the store. Contact us as soon as possible with your order number. Once an order is out for delivery, it can no longer be cancelled.
10. Refunds. Approved refunds are returned to your original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
11. Limitation of liability. To the extent permitted by law, Econo Liquor is not responsible for indirect or consequential losses caused by delivery delays. Our total liability for any order is limited to the amount you paid for that order.
12. Events beyond our control. We are not responsible for delays caused by events outside our reasonable control, such as severe weather, road closures, power or network outages, strikes or supplier shortages. If this affects your order, we will contact you to reschedule or offer a refund.
13. Questions. For anything about an order, a delivery or a return, contact us through our Contact Us page or visit us in store at 114-4200 Veterans Boulevard, Stony Plain, Alberta.